Personal Data Protection (KVKK) Privacy Notice
At Mira Cappadocia Hotel, we value our guests’ privacy. This notice explains how personal data is processed in connection with room reservations, accommodation, payments, guest communications, and requested hotel services, with whom it may be shared, and your rights under Türkiye’s Personal Data Protection Law No. 6698 (KVKK).
Last updated: November 1, 2026
1. Data Controller and Contact Information
This privacy notice has been prepared in relation to the accommodation and associated guest services provided by Mira Cappadocia Hotel. The hotel operator, which determines the purposes and means of processing personal data, acts as the data controller under the KVKK.
Establishment: Mira Cappadocia Hotel
Address: Yukarı Mahalle, 112. Sokak No:26, 50500 Avanos / Nevşehir, Türkiye
Email: info@miracappadocia.com
Phone / WhatsApp: +90 532 415 84 44
Website: miracappadocia.com
2. What Personal Data Do We Process?
Depending on the nature of your reservation and the services you use, the following categories of personal data may be processed:
- Identity information: First and last name, citizenship/nationality, identity card or passport details required by law, and information such as date of birth necessary for accommodation records.
- Contact information: Phone number, email address, and contact details you provide when making a reservation.
- Reservation and accommodation information: Check-in and check-out dates, room preferences, number of guests, reservation number, requests made during your stay, and service records.
- Payment and invoicing information: Payment status, transaction amount, billing details, and transaction references where necessary. Card payments may be processed through the secure systems of the relevant payment service providers.
- Guest communications: Messages and requests you send by phone, email, contact form, or WhatsApp.
- Services and event information: Where requested, booking details relating to airport transfers, local tours, hot air balloon flights, events, and private arrangements.
- Physical premises security data: Security camera footage from monitored areas such as the parking area.
- Website usage data: IP address, access time, technical connection logs, and information collected through cookies that are necessary for website operation and security.
Regarding identity documents: You may be asked to present an official identity document to verify your identity during check-in. Photocopies of Turkish Republic identity cards are not collected or retained. Mandatory identity notification records are maintained in accordance with applicable legislation.
3. Purposes and Legal Bases for Processing Personal Data
Your personal data is processed for the specific activities listed below on the basis of the applicable legal conditions set out in Article 5 of the KVKK:
Reservations and accommodation
Receiving and confirming room reservations, entering into an accommodation agreement, preparing rooms, carrying out check-in and check-out procedures, and responding to guest requests. Legal basis: Processing necessary for the establishment or performance of a contract (KVKK Article 5/2(c)).
Mandatory guest registration
Maintaining legally required identity and accommodation records of guests and reporting them to the competent authorities. Legal basis: Processing expressly provided for by law and necessary for compliance with a legal obligation (KVKK Article 5/2(a), (ç)).
Payments and invoicing
Collecting payment for accommodation and additional services, carrying out accounting procedures, issuing invoices, and maintaining financial records. Legal basis: Performance of a contract and compliance with a legal obligation (KVKK Article 5/2(c), (ç)).
Guest assistance
Answering questions about your reservation, reviewing requests, and maintaining communication during your stay. Legal basis: Performance of a contract or legitimate interests, provided that your rights and freedoms are protected (KVKK Article 5/2(c), (f)).
Optional services
Arranging requested transfers, hot air balloon tours, guided tours, and other regional services with appropriate business partners. Legal basis: Establishment or performance of the relevant service contract (KVKK Article 5/2(c)), as well as other applicable legal grounds where necessary.
Hotel and system security
Ensuring parking area security, protecting the security of the website and reservation systems, and establishing or defending legal rights where necessary. Legal basis: Legitimate interests or the establishment, exercise, or protection of a right (KVKK Article 5/2(e), (f)).
Marketing and promotions: Activities such as sending campaigns, announcements, and commercial electronic messages are carried out only where the separate permissions and/or explicit consent required by applicable legislation have been obtained. Using our accommodation services does not automatically mean that you consent to receiving marketing messages.
4. Methods of Collecting Personal Data
Your data may be obtained directly from you or through authorized channels used to make your reservation, including our website and contact forms, booking platforms, email, telephone, WhatsApp, registration forms at the hotel reception, payment transactions, and communications relating to services you request.
This information may be processed wholly or partly by automated means through electronic systems, or by non-automated means, provided that it forms part of a data filing system.
5. Sharing Personal Data and Transfers Abroad
To the extent necessary to provide services or meet legal obligations, your data may be shared with the following groups of recipients, limited to the relevant purposes:
- Authorized public institutions and authorities: Competent authorities for mandatory identity notifications, judicial or administrative requests, and other legal obligations.
- Payment and financial institutions: Banks and authorized payment service providers for processing and tracking payments.
- Reservation and technology service providers: Business partners providing hotel management, booking, web hosting, and information technology infrastructure services.
- Accounting and professional service providers: Providers of statutory accounting, financial advisory, and, where necessary, legal services.
- Tourism service partners: Relevant providers, solely to the extent necessary to arrange transfers, hot air balloon tours, regional tours, or other activities that you request.
Personal data is shared in accordance with the conditions set out in Article 8 of the KVKK. Where the reservation or digital infrastructure services used require personal data to be transferred abroad, such transfers are carried out in accordance with the current conditions and safeguards under Article 9 of the KVKK. A general statement of consent alone is not presumed to authorize international data transfers.
6. Special Categories of Personal Data
Our hotel does not ask guests to provide health information or other special categories of personal data that are unnecessary for accommodation services. However, if you voluntarily share information about accessibility needs or a health-related request, that data will be processed only where an applicable legal basis under Article 6 of the KVKK exists, to the extent necessary to address your request and subject to additional protective measures.
7. Retention and Security of Personal Data
Your personal data is retained for as long as necessary for the purposes for which it is processed and within the retention obligations prescribed by applicable legislation. In determining retention periods, relevant rules such as accommodation and identity notification requirements, financial recordkeeping, contractual obligations, and statutory limitation periods are taken into account.
Once the purpose of processing has ended and no applicable legal retention obligation remains, data is deleted, destroyed, or anonymized in accordance with Article 7 of the KVKK. Appropriate technical and administrative safeguards are applied to protect against unauthorized access, loss, and unlawful processing.
8. Website and Cookies
When you visit miracappadocia.com, technical connection data may be processed to ensure the website operates securely and the reservation process functions properly. The types and purposes of cookies used are explained in line with the website’s actual cookie practices and, where applicable, a separate Cookie Policy.
Non-essential cookies requiring explicit consent are enabled only if you give your approval through the relevant preference mechanism. Cookie preferences may be changed using the available tools.
9. Your Rights Under Article 11 of the KVKK
As a data subject whose personal data is processed, you have the following rights under Article 11 of the KVKK:
- To learn whether your personal data is being processed,
- To request information if your personal data has been processed,
- To learn the purpose of processing and whether your data is used in accordance with that purpose,
- To know the third parties to whom your personal data has been transferred, whether in Türkiye or abroad,
- To request correction of incomplete or inaccurate personal data,
- To request deletion or destruction of personal data where the legal conditions are met,
- To request that corrections, deletions, or destruction be communicated to third parties to whom your data has been transferred,
- To object to a result arising against you through the analysis of your personal data exclusively by automated systems,
- To request compensation if you suffer damage due to the unlawful processing of your personal data.
These rights may be exercised in accordance with the relevant legal procedures.
10. KVKK Requests and Contact
You may submit requests relating to the KVKK, together with information enabling verification of your identity and in accordance with the Communiqué on the Procedures and Principles for Applications to the Data Controller, in writing to the postal address below or through other valid application methods prescribed by law.
Mira Cappadocia Hotel
Yukarı Mahalle, 112. Sokak No:26, 50500 Avanos / Nevşehir, Türkiye
Information and contact: info@miracappadocia.com
Phone: +90 532 415 84 44
Applications submitted in accordance with the applicable procedures will be evaluated as soon as possible and within 30 days at the latest, depending on the nature of the request. Where responding to a request legally entails an additional cost, the fee rules established by applicable legislation may apply.
This privacy notice concerns personal data processing activities carried out by Mira Cappadocia Hotel in connection with accommodation and guest services. If your personal data is processed for any other purpose, any additional notices required by law will be provided separately.